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Mission

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Vision

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Goals

Who We Are

At Grateful Community Systems our mission, vision, and goals guide every action we take. We are committed to upholding the highest standards of excellence, using these principles as our foundation. Here is where care meets convenience – creating a better experience for every community we serve.

Mission

"Our mission is to provide reliable, compassionate, and safe non-emergency medical transportation (NEMT) services to Medicaid, Medicare, and privately insured individuals. We are committed to enhancing healthcare accessibility and improving quality of life by delivering exceptional care with unwavering respect for our clients' privacy, fostering a sense of security and trust in every journey."

Serving as the foundation of our operations and future growth strategy, this mission statement emphasizes our commitment to:

Reliability

Ensuring consistent and dependable transportation services

Accessibility

Improving access to healthcare services for our diverse clientele

Compassion

Providing empathetic care tailored to each individual’s unique needs

Privacy

Maintaining strict confidentiality and discretion in all interactions

Vision

We aim to revolutionize Non-Emergency Medical Transportation (NEMT) in Central Maine, setting new benchmarks for reliability, compassion, and client-centered care. Our vision is to become the region’s most trusted NEMT provider, enhancing healthcare accessibility and improving our clients’ quality of life.

At Grateful Community Systems, we envision a future where transportation barriers to healthcare are eliminated. By expanding our services across Maine, we'll create a network of reliable, respectful, and safe transportation options for Medicaid, Medicare, and privately insured clients. Through continuous investment in our fleet, technology, and people, we'll set new standards for punctuality, safety, and client satisfaction in the NEMT industry.

Goals

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Trusted Leader in NEMT Services

Grateful Community Systems aims to become Central Maine’s most trusted non-emergency medical transportation provider, setting new standards for reliability and client-centered care.

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Strategic Growth Through Innovation

We’re building a strong foundation focused on safety, punctuality, and client care, with plans to expand our fleet and integrate advanced scheduling technology to optimize service.

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Mission-Driven, Client-Focused

Our mission is to improve healthcare access for Medicaid, Medicare, and privately insured clients through respectful, dependable, and professional transportation.

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Transforming Healthcare Access in Maine

Long-term, we’re committed to eliminating transportation barriers, investing in our team, and expanding statewide to create a more equitable and accessible NEMT network.

Discover How We Put Our Mission Into Motion

Explore our full range of transportation services and see how we’re making healthcare more accessible—one ride at a time.